T
Ticket Lifecycle
Manage Open, Pending, Reopen, Cancel, and Closed states with mandatory resolution notes and no silent deletion.
Products
Helpdesk & Incident ManagementVyleraLabs
Ticketing System
Helpdesk & Incident Management Platform
A centralized helpdesk platform for incidents, service requests, and complaints with automated routing and SLA tracking.
R
Automated Routing
Route by category, business unit, location, and working hours with auto-assignment or queue fallback.
S
SLA Engine
Set response and resolution SLAs per priority, category, and BU, with near-breach alerts and escalation.
D
Dashboards & Reports
Give agents, supervisors, and management role-based views with KPIs, trends, workload monitoring, and exports.
A
Audit Trail & RBAC
Log every action by user and timestamp, with role-based access and business-unit scoped data.
I
Integrations
Connect SSO/IAM, user directories, email gateways, notifications, BI/DWH, WhatsApp, and custom APIs.
Who it is for
IT Helpdesk Teams
Manage incidents and service requests with accountable SLA tracking.
Shared Services
Support HR, finance, facilities, and any internal team handling recurring requests.
Multi-BU Enterprises
Centralize ticketing while preserving scoped data access per business unit.
Growing Companies
Move beyond spreadsheets without jumping into ServiceNow-level pricing.
Partner Advantage
- 3 tier packages available: Basic, Standard, and Premium, based on the number of users and features used
- Monthly operational costs are GCP usage-based
- Maintenance starts at a small price/month